Last updated: 9 November 2026
You can cancel Forex Hero Pro at any time and keep Pro until the end of the period you’ve paid for. If you live in the EU or EEA and bought Pro on our website, you may also have a 14-day right to withdraw from the contract.
When you buy Forex Hero Pro on our website, the seller is Fitster Group SIA, Ievu iela 8, Ikšķile, Ogres nov., LV-5052, Latvia (registration no. 40103597965, VAT no. LV40103597965, [email protected]).
When you buy it in the App Store or Google Play, Apple or Google processes the payment and their refund rules apply. See Purchases in the App Store or Google Play.
You can cancel anytime. After you cancel, your subscription won’t renew, you won’t be charged again, and you keep Pro until the end of the period you’ve already paid for. Cancelling stops future payments; it doesn’t refund the current period.
If you’re a consumer in the EU or EEA and bought Forex Hero Pro on our website, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day you bought Pro.
To withdraw, use our Withdraw from contract form, or send us a clear statement by email to [email protected]. You can use the model withdrawal form below, but you don’t have to. You meet the deadline if you send your withdrawal before the 14 days end.
Forex Hero Pro is digital content. If, when you bought it, you expressly asked for immediate access to Pro and confirmed that you understood you would lose your right of withdrawal, the right of withdrawal ends once we give you access.
If you withdraw, we refund all payments we received from you for that purchase without undue delay and no later than 14 days after we receive your withdrawal. We use the same payment method you used to pay, unless you expressly agree otherwise, and you won’t pay any fees for the refund. Your Pro access ends when we refund you.
After the withdrawal period, payments are non-refundable, including for partly used subscription periods. This doesn’t affect your statutory rights: for example, if Pro doesn’t work as described and we can’t fix it, you may be entitled to a price reduction or a refund under consumer law.
Apple and Google handle payments, refunds and withdrawals for purchases made in their stores, and we can’t issue refunds for them. You can request a refund from Apple or read Google Play’s refund policy.
Complete and send this form only if you want to withdraw from the contract, for example by email to [email protected].
To Fitster Group SIA, Ievu iela 8, Ikšķile, Ogres nov., LV-5052, Latvia, [email protected]:
I hereby give notice that I withdraw from my contract for the supply of the following digital content: Forex Hero Pro.
Ordered on: ____________
Name of consumer: ____________
Email address used for the purchase: ____________
Date: ____________
Questions about cancelling or refunds? Write to us at [email protected].
